Return and Refund Policy

At Viovana Fashion, we are committed to providing quality products and excellent customer service. Please review our Return and Refund Policy for details regarding eligibility, procedures, and processing times.

Return Eligibility

  • Return Window: Returns are accepted within 30 days of the delivery date.
  • New Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Return Shipping: Customer is responsible for return shipping costs and return label.
  • No restocking fees

How to Initiate a Return

  1. Contact Us: Email info@viovanafashion.com to request a return form and the return address.
  2. Prepare Your Items: Repack your items securely, ideally in original packaging.
  3. Ship Back the Return: Use a trackable shipping method to send the package. Keep your tracking information until we confirm receipt.
  4. Refund or Exchange: After we receive and inspect your items, we’ll process your refund.

Refund Process

  • Refund Method: Refunds are issued to the original payment method or as store credit.
  • Processing Time: Refunds are processed within 14 business days after we receive and inspect the returned item(s).
  • Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping unless the item received was defective or incorrect.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original purchase for a refund within 30 days and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 7 days of delivery.
  • Provide photos and your order number.
  • Email us at info@viovanafashion.com. We’ll take care of it promptly.

Important Notes

  • Items returned without prior authorization may not be processed.
  • Ensure returns are shipped with tracking to prevent loss during transit.
  • We reserve the right to reject returns not meeting the above conditions.

Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:

Store Name: Viovana Fashion
Address: 
Branch Office:
Oder 20
2491 DC Den haag
Netherlands

Head Office:
Suite C
Level 7 World Trust Tower 50
Stanley Street Central
Hong Kong
999077

Phone number: +31645519131
E-mail: info@viovanafashion.com

Opening hours:

  • Monday - Friday: 08:00 - 17:00 (GMT+11)
  • Saturday and Sunday: 10:00 - 16:00 (GMT+11)

We will reply to your messages within 24 hours on business days.